Company

Hey Doc Clinic
436 Southeast 12th Avenue
Portland, OR 97214

Pay

$20.00 per hour

Perks

• Flexible days of the week

• PTO on your birthday

• Free massage per every 50 shifts worked

• 2 staff/provider enrichment days per year

• Nutritious snacks

• Exceptional work environment

• Additional perks throughout the year

Job Type

• 12-30 hours a week, possibility of additional shifts when available

• Starting 6hrs a day, 2-5x/wk

• Typical shifts are: 

  7:30am till 1:30pm or 1:00pm – 7:00pm, Monday through Friday

  8:30am-3:30pm, Saturday & Sunday (exact times still being determined)

Hey Doc Clinic History and Purpose

Hey Doc Clinic is an interdisciplinary wellness clinic, owned by a queer Latinx sports chiropractor and opened in late 2021. Our mission is to center the healthcare needs of queer, trans and BIPOC communities while serving the general population. We are participating in a necessary paradigm shift in healthcare by modeling, promoting and supporting wellness, with cultural awareness around the BIPOC and LGBTQIA2S+ communities which have been historically harmed and discriminated against in healthcare spaces. 

Job Description

We are looking for Clinical Front Desk Staff member to provide the most vital and public-facing support in the clinical space. This role has a significant impact on the communities we serve, requiring someone who has a competent and warm demeanor. This role implements the systems required for us to live out the missions and values of the clinic, while running daily operations. This position is ideal for a candidate with a welcoming demeanor, high degree of initiative, the ability to work with diverse groups of people or independently while operating from a justice informed perspective in a timely and organized way. We understand the amount of emotional labor working in healthcare requires and greatly appreciate anyone willing to be present and do this work. 

Front Desk Staff Responsibilities

• Greet and welcome visitors

• Build and maintain rapport with clients and patients

• Scheduling and coordination between multiple providers

• Respond to incoming phone, text messages and email communication

• Help visitors with various backgrounds and ability navigate the clinic space

• Provide information regarding scheduling, insurance and benefits

• Perform various clerical duties (i.e. organizing files, faxing, scanning)

• Receive, sort and distribute daily mail/deliveries

• Maintain office security and adherence to COVID protocols 

• Monitor front door and ensure providers’ treatment rooms are not disturbed

• Maintain tidy reception area, replace front office supplies and inventory

• Daily laundry washing and folding

• Support and maintain the cleanliness of the clinic

• Communicate with remote staff

• Attempt to resolve emergencies in a timely, grounded, and effective manner

• Other duties as assigned by Office Manager or Clinic Owner

Required Applicant Qualifications

• Be ​dependable and punctual t​o morning shifts that begin at 7:30AM

• Have exceptional interpersonal skills exuding competence and warmth

• Have clear, concise, verbal and written communication

• Previous customer service, medical/health/wellness front office experience

• Past experience and comfort with anti-racist, pro-queer, pro-trans practices

• Comfort and ease with multitasking phone, in-person and digital communications

• Have strong organization skills with attention to detail

• Be a self-starter with a strong work ethic

• Stress management skills

• Ability to be grounded, solution-oriented and resourceful when issues arise

• Candidate must pass a background check

• Proof of COVID vaccination and boosters

Helpful Qualifications and Experience

• General understanding or previous experience with insurance/health benefits terminology

• Experience in coordination roles

• Community-centered work or volunteer experience

• Experience working with office phones and other office equipment 

Equipment and Software That We Use

• Apple/Mac-based practice

• Jane App for scheduling and billing

• Google Workspace

• Microsoft Office Suite

• Elevate Phone & Texting Software

• HP Printer/Scanner

Hey Doc Clinic is committed to advancing equity and diversity in all that we do. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQIA2S+ individuals, people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. The candidate agrees to be in full compliance with the clinic’s Covid-19 practices and policies. We will err on the side of caution to be protective of our most vulnerable patients.

Language

English, additional languages a plus

How to Apply

Email hello@heydocclinic.com with the attachments listed below and 2-3 dates and time ranges during which you could participate in interviews in the next two weeks.

• Your resume

• 2 professional references 

• Proof of COVID vaccination and boosters

• Brief cover letter responding to the prompts listed below

  1. Tell us a bit about your customer service experience

  2. Hey Doc Clinic is an anti-racist, pro-queer, pro-trans space that centers equity, diversity and inclusion. Provide an example of how you implement those principles in your work.

  3. Why do you want to work for Hey Doc Clinic?

Interview Process

All candidates will be notified when we receive their application and if they are moving forward in the interview process through the various stages.

• 1st interview with the owner of the clinic and the office manager

• 2nd interview to be determined, if needed

As a part of the interview process, candidates will be asked to:

• Demonstrate email, in-person and phone call communication skills 

• Demonstrate how they would address a challenging front desk moment

• Describe a scenario where they learned how to better support the BIPOC and/or LGBTQIA2S+ communities